Overview of Company Customer Sentiment Analysis in May
Both reviews are strongly negative and describe serious failures across all dimensions. Professionalism is critically low: one reviewer reports the contractor arrived four hours late with no proactive communication, and the other describes him as cocky and unresponsive. Project completion is near zero — one job resulted in pipes protruding two inches past the drywall plane making finishing work ... Read more
Both reviews are strongly negative and describe serious failures across all dimensions. Professionalism is critically low: one reviewer reports the contractor arrived four hours late with no proactive communication, and the other describes him as cocky and unresponsive. Project completion is near zero — one job resulted in pipes protruding two inches past the drywall plane making finishing work impossible, and the other involved a seismic gas shutoff valve installed in the wrong flow direction with no follow-through to correct it. Experience is severely undermined by allegations that the contractor is unlicensed and operating as a trainee, with work so deficient it is reportedly costing one customer $20,000 to remediate. Pricing concerns are also present, with one reviewer charged for 19 parts when only 6 were used and a fee increase above the original estimate without justification. Read less