Scottie’s Plumbing & Repair

Scottie's Plumbing shows a deeply polarized customer base with significant quality and service inconsistencies. While positive reviews consistently praise technical skill, responsiveness on major projects, and fair pricing for complex work, negative reviews reveal chronic problems with punctuality, billing transparency, customer service responsiveness, and follow-through on callbacks. Professional... Read more

Scottie's Plumbing shows a deeply polarized customer base with significant quality and service inconsistencies. While positive reviews consistently praise technical skill, responsiveness on major projects, and fair pricing for complex work, negative reviews reveal chronic problems with punctuality, billing transparency, customer service responsiveness, and follow-through on callbacks. Professionalism scores are dragged down by documented instances of rudeness, late arrivals, poor communication, and unresponsive management. Pricing concerns are substantial, with multiple complaints about excessive markups, hidden charges, and inflated labor billing. Project completion issues include incomplete repairs, failed callbacks, and work that required re-doing. The company appears to perform well on large, planned projects but struggles significantly with routine service calls and customer relations. Read less