Find Nearby Plumbers In Everett, Washington

Liberty Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven primarily by exceptional professionalism (86.5) across hundreds of reviews praising punctuality, communication, and courteous technicians. Project completion scores (81.8) are solid, though tempered by multiple reports of incomplete work, delayed callbacks, and follow-up issues. Experience ratings (84.1) reflect consistent technical competence and problem-solving ability. Pricing (76.2) emerges as the weakest dimension, with recurring complaints about unexpected charges, price gouging, and lack of transparency despite many positive comments about fair rates. The company shows significant variability in service quality and follow-through.

• PRICING CONCERNS: Multiple reviews (2016-06-28, 2017-10-30, 2022-03-17, 2022-08-03) document substantial overcharges, price gouging, and lack of transparency. Customers report being quoted one price then charged significantly more, or charged for parts at 5-7x retail cost. This pattern suggests inconsistent pricing practices.
• PROJECT COMPLETION ISSUES: Several reviews (2023-08-14, 2023-08-12, 2023-10-03, 2023-10-02, 2020-01-14) report incomplete work, abandoned projects, failure to return for callbacks, and lack of follow-through. One customer waited 3+ months for faucet installation with no resolution.
• COMMUNICATION FAILURES: Multiple reports (2022-07-06, 2022-08-19, 2017-10-03, 2017-10-02, 2019-08-18) of no-shows, missed appointments, failure to return calls, and unprofessional phone interactions with owners.
• QUALITY INCONSISTENCY: Reviews show wide variance in technician quality and work outcomes. Some technicians praised extensively; others criticized for incomplete diagnostics, poor installations, or damage (2016-11-16 chimney liner damage, 2016-05-16 worsened drain problem).
• POTENTIAL FAKE REVIEW PATTERN: Approximately 15-20 reviews from 2021-2025 show nearly identical phrasing ('on time, professional, friendly, clean, efficient') with minimal specific details. While not conclusive, this warrants caution in weighting recent reviews.
• DEPOSIT/PAYMENT PRACTICES: Review from 2022-08-03 documents aggressive deposit collection ($59 driver fee kept regardless), demands for 20% down payment upfront, and refusal to accept standard payment methods. Raises consumer protection concerns.
• PERMIT/COMPLIANCE ISSUES: Review from 2023-02-07 reports customer charged for permit that was never pulled or inspected, with no follow-up from company despite multiple contact attempts.

This WW Score of 82.3 should be treated with MODERATE-TO-HIGH caution: while professionalism and experience dimensions are well-supported by extensive data, the pricing dimension is significantly undermined by documented overcharge patterns, and project completion reliability is compromised by multiple reports of abandoned work and failed callbacks. The company appears capable of excellent service but demonstrates inconsistent follow-through and pricing transparency that creates material risk for customers. Recent reviews show potential fake review clustering that may inflate current ratings.

Wallner Plumbing demonstrates strong professionalism with consistent praise for punctuality, courtesy, and responsiveness across 42 reviews. Project completion is solid with most jobs finished on time and to specification, though a few negative reviews cite incomplete follow-up or refusal to address problems. Pricing receives moderate support (16 mentions) with most customers reporting fair value, but several complaints about billing discrepancies and quotes that doubled without prior approval. Technical experience is well-documented across 28 reviews, with customers consistently praising craftsmanship, problem-solving, and knowledgeable staff. The WW Score of 82.3 reflects strong overall performance tempered by legitimate concerns about pricing transparency and occasional service failures.

• PRICING TRANSPARENCY ISSUE: Multiple reviews (2016, 2022) report significant billing discrepancies—quotes doubled without written revision or customer approval. One customer paid $2000+ and required another plumber to fix mistakes. This is a material concern.
• INCONSISTENT SERVICE QUALITY: Two 1-star reviews (2021, 2019) report non-responsiveness to service requests and estimate inquiries. One customer waited 3 weeks without receiving an estimate despite follow-up.
• QUALITY CONTROL VARIANCE: One 2-star review (2023) describes poor post-service treatment and incomplete repair work. Another 2-star review (2022) alleges substandard workmanship requiring costly corrections by another plumber.
• RECENCY BIAS NOTED: Majority of reviews (40+ of 56) are from 2021 onward, with most positive reviews concentrated in 2023-2025. Older reviews (2011-2018) are uniformly positive, but recent negative reviews suggest possible service degradation or inconsistency.
• EMPTY REVIEWS: 5 reviews contain no text, only 5-star ratings. These provide no actionable data and may inflate apparent satisfaction artificially.

This WW Score of 82.3 is reliable at HIGH confidence due to substantial mention counts across all dimensions and recent review dates, but should be interpreted with caution: the company demonstrates strong professionalism and technical skill, but documented pricing disputes and occasional service failures (non-responsiveness, incomplete work) represent material risks that customers should discuss explicitly before engagement.

Williams Mechanical demonstrates strong professionalism across most reviews, with consistent praise for punctuality, communication, and courteous technicians. Technical expertise and workmanship are well-documented across numerous installations and repairs. However, project completion shows concerning patterns: multiple reviews describe incomplete work, unresolved issues requiring multiple callbacks, and follow-through failures, particularly in complex installations. Pricing is generally viewed favorably but one significant complaint about overcharging for a simple repair ($300 for a $38-98 pump) raises fairness concerns. Recent reviews (2024-2025) are predominantly positive, but older reviews (2018-2021) reveal serious systemic issues with responsiveness, warranty management, and installation quality that damaged customer relationships.

• CRITICAL: Multiple reviews document serious project completion failures including incorrect mini-split installation clearances (12" vs. required 18"), mismatched HVAC systems sold together that don't work properly, thermostat issues unresolved after multiple visits, and warranty paperwork never updated. One customer spent $1000+ to fix installation errors.
• CRITICAL: Owner responsiveness has deteriorated significantly. Two detailed reviews from 2020-2021 describe complete communication breakdown: owner Annette stopped responding to emails after agreeing to fixes, failed to honor warranty claims, and withheld final invoices and extended warranty payments.
• CRITICAL: No-show appointment on 8/28/18 with no notification or follow-up callback, indicating scheduling/dispatch reliability issues.
• MODERATE: One complaint about technician Mat's phone manner (rude communication) in January 2025.
• MODERATE: One complaint about technician's driving behavior (tailgating) in November 2024.
• MODERATE: Plumbing service degradation noted in 2024 review - long response times, multiple visits to complete single jobs, difficulty retaining plumbers.
• NOTE: Two reviews are blank (no text provided) but rated 5.0 - these were excluded from analysis as unusable data.
• NOTE: Recent reviews (2024-2025) show improvement in consistency and professionalism compared to 2018-2021 period, suggesting possible operational changes or staff turnover.

This WW Score of 82.3 should be treated with caution despite HIGH overall confidence. While recent reviews (past 12 months) are predominantly positive and support the score, historical reviews reveal serious systemic failures in project completion, warranty management, and owner responsiveness that resulted in significant financial harm to customers. The score reflects current performance but does not fully capture the severity of past failures or the risk of recurrence, particularly for complex installations. Customers should request detailed written specifications, warranties, and completion timelines before engaging, and maintain documentation of all agreements.

Larry's Plumbing Supply demonstrates strong technical expertise and problem-solving ability, with consistently high marks for identifying hard-to-find parts and providing knowledgeable guidance to DIY customers. Professionalism is the weakest dimension, with several reviews documenting rude and condescending staff behavior that significantly detracted from otherwise positive experiences. Pricing is fair and transparent, with customers noting reasonable costs compared to big-box retailers. Project completion and follow-through are solid, though this business operates primarily as a supply retailer rather than a service contractor. The business excels at customer education and going above and beyond for customers, but interpersonal consistency remains a concern.

• Significant professionalism variance: 3 reviews (2022, 2018, 2015, 2018) explicitly document rude, condescending, or dismissive staff behavior, while 11 reviews praise exceptional customer service. This suggests inconsistent staff training or attitude issues with specific employees.
• Review age bias: 14 of 20 reviews are older than 5 years (pre-2018). Only 2 reviews from past 12 months. Recent data is limited, making current performance assessment difficult.
• No fake review patterns detected: Reviews contain specific details, varied language, and authentic negative experiences mixed with praise, indicating genuine customer feedback.

This WW Score of 82.3 is reliable for assessing technical expertise and parts availability, but should be treated with caution regarding current professionalism standards due to limited recent reviews and documented staff attitude inconsistencies that appear unresolved over multiple years.

Protocol Plumbing earns strong marks across all four dimensions, driven by an enormous volume of reviews spanning over a decade. Professionalism is the standout strength, with the vast majority of reviewers explicitly praising punctuality, communication, courtesy, and responsiveness — including same-day and emergency service. Experience and workmanship are consistently praised, with multiple reviewers noting creative problem-solving, technical knowledge, and quality outcomes on complex jobs. Project completion scores well overall, but is meaningfully dragged down by three notable negative reviews: one describing five failed trips for two simple jobs with no resolution, one involving a wrong fixture installation with no accountability, and one describing a pattern of return visits for the same issues. Pricing is the most mixed dimension — many reviewers praise fair and transparent rates, but several credible negative reviews describe significant estimate overruns, refusal to itemize bills, and markups of 40–100% on fixtures, preventing a higher score.

• THREE BLANK REVIEWS detected (no text, only a 5-star rating on dates 2024-10-12, 2024-06-09, and 2023-06-10). These were excluded from dimension scoring as they contain no usable data.
• DUPLICATE REVIEW DETECTED: The toilet replacement review mentioning 'hairline fracture' and Zach appears twice with nearly identical text (dates 2024-06-09 and 2023-12-08). Only counted once per dimension to avoid score inflation.
• RECENCY NOTE: The review corpus spans from 2009 to 2025. A substantial portion of reviews (roughly 60+) predate 2022. While the overall pattern is consistent, older reviews were given reduced weight. Recent 2024-2025 reviews remain largely positive with one significant 1-star exception.
• NEGATIVE PATTERN — FOREMAN MIKE: Two separate negative reviews (2025-06-02 and 2020-11-04) specifically name a manager or foreman ('Mike') as being verbally aggressive and dismissive toward customers. This is a recurring personnel-specific concern worth flagging.
• NEGATIVE PATTERN — ESTIMATE OVERRUNS: At least three reviews (2016-07-11, 2016-07-11, 2013-07-16) describe final bills significantly exceeding initial estimates without adequate communication, and one describes refusal to itemize charges. This is a credible and recurring pricing transparency issue.
• NEGATIVE PATTERN — INCOMPLETE WORK: One review (2017-10-16, 1-star) describes five service trips for two simple jobs with neither resolved and no accountability. One review (2025-06-02, 1-star) describes an unresolved fixture error and an outstanding unpaid bathtub installation at time of writing.
• FAKE REVIEW RISK — LOW: The volume and specificity of reviews (named technicians, detailed job descriptions, specific dollar amounts, multi-year relationships) strongly suggest authentic reviews. No significant fake review pattern detected, though the high proportion of 5-star ratings warrants mild caution.

This WW Score is based on 130 reviews spanning 16 years with strong mention counts across all four dimensions, making it one of the more data-rich assessments possible; however, the score should be interpreted with awareness that recurring negative patterns around pricing transparency, estimate overruns, and a small number of incomplete-job incidents represent genuine and credible risks that prevent a higher score.

Plumb Doctor earns strong marks across all four dimensions, driven by a large volume of reviews praising rapid response times, same-day and weekend service, courteous technicians, and thorough follow-through on jobs. Professionalism scores are tempered by a recurring minority of complaints about rudeness (phone staff and owner), missed ETAs, and one instance of a job being abandoned after the customer had already prepared the site. Pricing is generally viewed as fair and competitive, but several notable complaints — including a $2,450 water heeter replacement perceived as overpriced, a $500 charge for 50 minutes of labor with an unresolved leak, and a $50 surcharge for a part the company incorrectly specified — prevent a higher score. Project completion is solid overall, with most jobs described as fully resolved, though a handful of reviews cite incomplete diagnosis, unresolved leaks after payment, and one serious safety incident involving a gas water heater installed on a propane system. Experience is generally praised, with technicians described as knowledgeable and skilled, but the propane/natural gas installation error and the failed bathtub drain diagnosis are meaningful deductions.

• SAFETY INCIDENT: One review (2016-09-29) alleges a natural gas water heater was installed in a propane-supplied home, creating explosion, fire, and carbon monoxide risks. The reviewer states the technician (Mike) did not return calls afterward. This is a serious workmanship and safety flag.
• ABANDONED WORK: One review (2024-06-05) states the company assured the customer they could complete a job, had them cut down bushes to prepare the site, then backed out the next day claiming the job was too large. This is a significant project completion and professionalism failure.
• UNRESOLVED LEAK AFTER PAYMENT: One review (2013-05-26) alleges a $500 charge for 50 minutes of labor, a remaining leak, a hole left in the wall, and the owner not returning calls afterward.
• MISDIAGNOSIS: One review (2022-03-21) describes paying $250 for repairs that did not fix the leak; a second company quickly identified and resolved the actual issue (improperly installed drain).
• PRICING CONCERN: One review (2024-02-18) details a $2,450 water heater replacement and estimates the unit cost $800–$1,100 with labor typically $350–$600 elsewhere. The owner did not follow up after promising to do so.
• HIDDEN/UNEXPECTED SURCHARGE: One review (2018-03-08) describes being charged $50 for a part that cost ~$20 at retail, after the company gave incorrect instructions that led to the wrong part being purchased.
• RUDE STAFF COMPLAINTS: Three separate reviews (2024-04-21, 2023-07-12, 2024-06-28) cite rude or unprofessional behavior from phone staff or the owner, and one describes a technician who called twice to say he would be late but never arrived.
• RECENCY NOTE: The majority of reviews (approximately 70+) are from 2021 onward, with the most recent cluster from 2024. Older reviews (2013–2018) reference a technician named Mike who no longer appears in recent reviews; those reviews include the most serious complaints. Recent reviews are more consistently positive, suggesting possible improvement over time, but the older negative reviews are included in scoring as they reflect documented experiences.
• FAKE REVIEW RISK: LOW. The review set contains a mix of detailed positive and negative reviews with specific technician names, job descriptions, and dollar amounts. Generic praise is present but not dominant. No strong fake review pattern detected. Confidence is not reduced on this basis.
• PERSONAL RELATIONSHIP DISCLOSURE: One review (2024-01-12) explicitly states the reviewer has known the owner since high school. This review was counted but treated with reduced weight as it may reflect personal bias rather than an objective customer experience.

This WW Score is based on 85 reviews spanning over a decade, with a strong concentration of recent (2021–2024) data, yielding HIGH confidence across all four dimensions; however, the score should be interpreted with caution given documented safety, pricing, and project abandonment incidents that meaningfully constrain what would otherwise be a higher rating.