Find Nearby Plumbers In Everett, Washington

Home Comfort Alliance (HCA) and its related entities (MM Comfort Systems, G&S Heating, Sullivan Heating) show significant operational inconsistency. While technicians and installers consistently receive praise for skill and professionalism (75/100 experience score), the company struggles severely with project completion (65.5/100) due to frequent delays, incomplete work, and poor follow-through on callbacks. Pricing practices are highly problematic (58/100), with numerous complaints about hidden charges, upselling, and lack of transparency. Professional communication and responsiveness are moderate (72.5/100), with many customers reporting difficulty reaching the company and unresponsive management despite friendly field staff. The company performs well during initial installation but fails significantly in post-sale service and accountability.

• CRITICAL: Systemic communication breakdown - 30+ reviews explicitly mention inability to reach company by phone, unanswered voicemails, and unresponsive management despite friendly field staff
• CRITICAL: Pattern of incomplete installations requiring multiple callbacks - at least 25 reviews document unfinished work, missing parts, or defective installations discovered after initial completion
• CRITICAL: Pricing transparency issues - 20+ reviews report unexpected charges, hidden fees, upselling tactics, and refusal to itemize quotes; several customers report being charged for services not rendered or included in original agreements
• CRITICAL: Post-sale service abandonment - 15+ reviews indicate company becomes unresponsive after payment is received, particularly when warranty issues arise
• Pattern of installation defects: crossed wires, improper ductwork, leaking units, incorrect thermostat connections, and poor workmanship discovered weeks/months after installation
• Multiple reviews (8+) report being charged diagnostic/service fees for problems caused by company's own installation errors
• Costco program complaints: 12+ reviews specifically mention poor experience despite Costco endorsement, with customers expecting higher standards
• Inconsistent quality across locations/crews - same company name but vastly different experiences suggest poor quality control and training
• Management responsiveness only improves after negative reviews posted publicly - suggests reactive rather than proactive customer service culture
• Water damage and leaking units: 6+ reviews report AC/heat pump units leaking water into walls/homes weeks after installation
• No evidence of fake reviews detected - complaints are specific, detailed, and consistent across multiple independent sources

This WW Score of 68.2 should be trusted with HIGH confidence due to 150 reviews with consistent patterns, but the score masks a company with serious structural problems: excellent field technicians undermined by poor management, communication failures, and post-sale abandonment. Customers should expect quality installation but prepare for difficulty obtaining service, unresponsive management, and potential hidden costs. The company's willingness to address issues only after public complaints suggests low baseline customer service standards.

Day & Nite Plumbing demonstrates strong technical expertise and generally professional conduct, with many customers praising technician knowledge, responsiveness, and quality workmanship. However, the company is significantly hampered by widespread pricing concerns that appear across multiple review cohorts spanning over a decade. Customers consistently report being charged substantially above market rates for services, with documented cases of 2-3x markups on parts and labor. Project completion shows moderate reliability with some scheduling cancellations and delays, though most completed work meets quality standards. The pricing issues are the primary driver depressing the overall WW Score despite otherwise competent service delivery.

• CRITICAL PRICING PATTERN: 31 reviews explicitly mention pricing concerns. Systematic pattern of overcharging documented across multiple time periods (2014-2024). Customers report markups of $700-$1,200+ on single parts, labor rates of $400-$800/hour, and quotes 2-3x higher than competitors for identical work.
• PARTS MARKUP ABUSE: Multiple reviews document extreme markups on parts (Tank Booster Pro marked up $722, valve marked up $281, faucet installation quoted at $549 for 30-minute job). Company appears to rely on customer unfamiliarity with retail pricing.
• QUOTE TRANSPARENCY FAILURE: Multiple customers report company refuses to provide estimates over phone and charges $89-$200 diagnostic fees that are non-refundable even if customer declines service. This creates pressure to accept inflated quotes.
• SCHEDULING RELIABILITY ISSUES: 8+ reviews document appointment cancellations, rescheduling delays (some spanning 3+ weeks), and failure to return calls. One customer reported 3 cancellations over 1 month for same job.
• INCONSISTENT SERVICE QUALITY: While many technicians receive praise, some reviews document incompetent work (toilet repair charged $800 for $6 part; shower valve quoted $1,000 when $20 fix solved problem; water heater installation violated state code).
• WARRANTY/FOLLOW-UP CONCERNS: Multiple reviews indicate company refuses warranty service or follow-up repairs when customers involve third parties (inspectors, warranty companies) or when parts go out of warranty despite installation defects.
• COMMUNICATION FAILURES: Several reviews document poor communication regarding costs, lack of callback promises honored, and failure to inform customers of additional charges before work completion.
• POSITIVE REVIEWS CONCENTRATION: Older reviews (2010-2013) and recent positive reviews (2024) show higher satisfaction, but middle period (2014-2022) contains majority of pricing complaints. This suggests either pricing practices have changed or company has become less transparent.
• EMERGENCY SERVICE GAPS: Multiple reviews report failure to respond to emergency calls (New Year's Day closure despite '24/7' claim, Saturday night no-callback, after-hours delays).

This WW Score of 68.2 should be trusted as a reliable assessment given the large sample size (80 reviews) and consistent patterns across multiple dimensions. The company demonstrates genuine technical competence and professionalism in execution, but is substantially undermined by a pervasive and well-documented pricing problem that affects customer satisfaction across all time periods. The HIGH confidence rating reflects robust data, but customers should be aware that pricing represents the single largest risk factor when engaging this company.

Full Speed Plumbing demonstrates strong technical competence and professionalism in service delivery, with technicians consistently praised for friendliness, knowledge, and efficiency. However, the company is severely undermined by widespread and severe pricing complaints that appear across 28 reviews, with customers reporting markups of 300-800% above market rates and aggressive upselling tactics. While project completion is generally solid and technicians are skilled, the extreme pricing disparity—combined with recurring scheduling/responsiveness issues in some reviews—creates a fundamentally untrustworthy value proposition that significantly depresses the overall score despite operational strengths.

• CRITICAL PRICING PATTERN: 28 reviews explicitly mention pricing concerns, with 18 describing the pricing as 'price gouging,' 'outrageous,' 'scam,' or 'predatory.' Examples include: $1,788 for 30-minute copper pipe repair (market rate ~$300-400), $3,400 for 66-minute job with <$100 in parts, $2,900 for leak detection (market rate $600), $1,100 for $7.99 angle stop replacement. This is not isolated—it is systemic and represents the single largest driver of negative sentiment.
• SCHEDULING/RESPONSIVENESS ISSUES: 6 reviews report missed appointments, no-shows, rescheduling failures, or failure to contact customers when unable to meet commitments. One customer reported 17 people ahead in queue with no service for 2+ days.
• UPFRONT FEE STRUCTURE: Multiple reviews mention $99-$1,775 non-refundable evaluation/trip fees that do not apply to work, creating friction and customer distrust.
• PREDATORY PRACTICES ALLEGED: Several reviews describe high-pressure upselling, murky cost disclosure, and targeting of vulnerable customers (elderly, emergency situations, those with limited alternatives). One review references BBB complaints about company name changes to preserve ratings.
• QUALITY INCONSISTENCY: One review reports PEX installation that failed prematurely despite high cost; another reports work that did not solve the stated problem.
• RECENCY: Most negative pricing reviews are from 2024 and 2025 (within past 12 months), indicating this is an ongoing pattern, not historical.
• POSITIVE REVIEWS PATTERN: Many 5-star reviews lack pricing detail or explicitly state 'pricey but worth it'—suggesting possible selection bias where satisfied customers may be those who did not price-shop or had insurance/military discounts.

This WW Score of 62.8 is highly reliable (HIGH confidence) due to large sample size (67 reviews) and consistent patterns across all dimensions. However, the score masks a critical bifurcation: the company delivers competent, professional service but at prices that customers consistently describe as exploitative. The score should be interpreted as: 'Technically skilled but financially predatory—use only if no alternatives exist and budget is unlimited.' Customers should obtain multiple quotes before engaging this company.

CPI Plumbing presents a deeply split profile across its review history. On professionalism, many reviewers praise individual technicians as courteous, punctual, and communicative, but this is offset by multiple accounts of poor follow-through, unanswered callbacks, cancelled appointments without notice, and dismissive or deceptive behavior from some staff. Pricing is the single most damaging dimension: an overwhelming volume of reviews — spanning years and covering a wide range of job types — describe charges that reviewers consistently characterize as extreme, opaque, and exploitative, with numerous specific examples of markups of 300–1000% over market rates, undisclosed diagnostic fees, and high-pressure upselling tactics. Project completion is mixed: many jobs are completed same-day and to satisfaction, but there are credible, detailed accounts of incomplete work, failed repairs requiring callbacks, abandoned jobs, and unresolved warranty claims. Technical experience is similarly split — many technicians are described as skilled and knowledgeable, but a meaningful number of reviews describe technicians who misdiagnosed problems, recommended unnecessary work, or lacked basic competency for simple jobs.

• PRICING PATTERN — SYSTEMIC CONCERN: Across reviews spanning 2014–2025, an unusually high volume of reviewers (61+ mentions) independently describe extreme overpricing, undisclosed fees, and high-pressure upselling. This is not isolated — it appears to reflect a structural business model rather than individual technician behavior.
• FAKE REVIEW SUSPICION — POSITIVE CLUSTER: A large cluster of 5-star reviews dated 2025-06-02 through 2025-06-08 (approximately 10 reviews within a 7-day window) share generic, brief phrasing with minimal specifics. Several have no review text at all (blank body, 5-star rating). This pattern is consistent with review padding and these reviews have been weighted conservatively.
• BLANK REVIEWS: At least 4 reviews contain no text — only a 5-star rating. These were excluded from dimension scoring as they provide no usable data.
• RECENCY NOTE: The most recent reviews (2025) skew heavily positive, while reviews from 2016–2022 contain the majority of serious complaints. This divergence may reflect genuine improvement, selective review solicitation, or review manipulation — it cannot be determined with certainty.
• ETHICAL CONCERNS NOTED: Multiple reviewers allege targeting of vulnerable individuals (elderly, disabled, military, widows, single women on fixed incomes) with inflated quotes. One reviewer alleges CPI threatened legal action against a negative reviewer. These are unverified but appear across independent accounts.
• CALLBACK AND WARRANTY FAILURES: Multiple independent reviewers describe CPI failing to honor callbacks, not returning calls for days or weeks, and disputing warranty coverage on recently installed equipment. This is a credible pattern affecting the project completion score.
• SCORE SUPPRESSION APPLIED: Due to the volume and specificity of pricing complaints, the pricing score has been set at 22 — reflecting that while some reviewers found value acceptable, the dominant and well-documented pattern is one of significant overcharging and lack of pricing transparency.

This WW Score is based on a large review set (125 reviews) with HIGH data coverage across all four dimensions, making the score statistically robust — however, the presence of suspected review padding in recent 5-star clusters and a long history of serious, specific pricing and ethics complaints means the score should be interpreted cautiously, particularly for price-sensitive customers.

Edmonds Plumbing shows significant inconsistency across reviews spanning multiple years. Positive reviews (2023, 2022) highlight responsive communication, timely completion, and clean work, while older negative reviews (2012, 2020) cite serious technical failures, unlicensed workers, and poor follow-up. Project completion scores are dragged down by documented instances of incomplete/incorrect work requiring emergency remediation. Professionalism is mixed—some reviews praise politeness and responsiveness, while others report difficulty scheduling and lack of accountability. The company appears to have improved recently, but historical quality control issues and lack of response to complaints remain concerning.

• RECENCY BIAS: Most positive reviews are from 2023 and 2022, while negative reviews are from 2012, 2018, and 2020. Recent performance may not reflect historical pattern.
• CRITICAL QUALITY ISSUE: 2012 review documents use of wrong-colored glue (color-coded for specific application), resulting in major leaks requiring emergency remediation by competitor. This suggests fundamental technical knowledge gaps.
• UNLICENSED WORKERS: 2020 review explicitly states Frederick uses unlicensed plumbers lacking basic skills and not following best practices.
• POOR ACCOUNTABILITY: 2012 review indicates company did not respond to BBB complaint regarding failed work.
• SAFETY CONCERN: 2018 review documents unsafe driving behavior (texting while driving company vehicle on I-5).
• SCHEDULING ISSUES: 2012 review reports 5+ contact attempts and over a week to schedule; plumber arrived without required parts, necessitating reschedule.

This score should be treated with caution. While recent reviews (2023-2022) are positive and suggest improvement, the company has a documented history of serious technical failures, use of unlicensed workers, and poor customer accountability. The WW Score reflects this mixed history, but potential customers should be aware that older negative reviews reveal fundamental quality control and licensing concerns that may not be fully resolved despite recent positive feedback.

This contractor shows strong professionalism and pricing in positive reviews, with timely service, politeness, and fair rates consistently mentioned. However, a severe 2020 complaint involving wrong equipment installation, non-responsiveness to owner contact over three weeks, and BBB escalation significantly impacts project completion confidence. The positive reviews span 2010–2013, while the critical failure is recent (2020), suggesting potential deterioration in service quality and follow-through. The stark contrast between glowing older reviews and the detailed recent complaint raises concerns about reliability and accountability.

• RECENCY CONCERN: Five positive reviews are from 2010–2013 (10+ years old); one highly detailed negative review is from 2020. Recent performance appears substantially worse than historical performance.
• PROJECT COMPLETION RED FLAG: 2020 review documents installation of wrong equipment (12-inch instead of 15-inch HVAC head), owner non-responsiveness over three weeks, and BBB complaint filing. This is explicit evidence of failure to resolve issues and poor follow-through.
• POTENTIAL BUSINESS STRUCTURE ISSUE: Reviews reference both 'Double K Plumbing' and '7 Hills Plumbing' operating under the same license (DOUBLKP891R1), suggesting possible rebranding or shell company structure that may complicate accountability.
• CONFIDENCE LIMITATION: Only 6 total reviews; small sample size limits statistical reliability. Positive reviews lack specificity on complex work; negative review is highly detailed and credible.

This score should be treated with caution. While historical reviews suggest competent service, the recent detailed complaint of equipment substitution and owner non-responsiveness is a serious red flag that contradicts the positive pattern. The 10-year gap between most positive reviews and the recent failure suggests this may not reflect current business practices. Recommend requesting recent references and verifying current responsiveness before engaging.