Butterfield Plumbing

Butterfield Plumbing has a long and mixed track record spanning over a decade of reviews. In earlier years (2009–2014), the company earned consistently strong praise for professionalism, technical skill, honest pricing, and responsive communication — with many reviewers citing specific plumbers like Tory, Jared, Thomas, Paul, and Bill by name for excellent work. However, a persistent and serio... Read more

Butterfield Plumbing has a long and mixed track record spanning over a decade of reviews. In earlier years (2009–2014), the company earned consistently strong praise for professionalism, technical skill, honest pricing, and responsive communication — with many reviewers citing specific plumbers like Tory, Jared, Thomas, Paul, and Bill by name for excellent work. However, a persistent and serious pattern of communication failures emerges across multiple years: voicemail boxes full, unreturned calls, missed appointments, and unresponsive follow-up — including from customers with prior positive experiences. Project completion is also a notable concern, with at least three reviews describing incomplete or substandard work, one describing a subcontractor who was never paid, and another detailing a job that failed inspection before being corrected. Pricing drew both praise (fair, transparent, competitive) and criticism (overcharging, hidden fees, misquoted rates), resulting in a moderate score. The most recent reviews (2022–2025) continue to flag communication as a serious ongoing weakness, preventing a higher overall score. Read less