Brown’s Plumbing & Pumps

The overwhelming majority of reviews across all four dimensions paint a deeply negative picture of Brown's Plumbing Pumps & Spas. Professionalism is the most heavily criticized dimension, with numerous reviewers describing the owner and staff as rude, dismissive, condescending, and unresponsive — including multiple accounts of the owner personally hanging up on customers or refusing to acknowled... Read more

The overwhelming majority of reviews across all four dimensions paint a deeply negative picture of Brown's Plumbing Pumps & Spas. Professionalism is the most heavily criticized dimension, with numerous reviewers describing the owner and staff as rude, dismissive, condescending, and unresponsive — including multiple accounts of the owner personally hanging up on customers or refusing to acknowledge damage caused by technicians. Project completion is severely undermined by recurring reports of incomplete work, failed callbacks, flooded properties left unaddressed, and jobs requiring multiple return visits that still were not resolved. Pricing drew consistent complaints of overcharging, hidden fees, inconsistent labor rates, and charges levied for service calls that produced no work. Experience scores marginally higher due to a handful of genuinely positive reviews praising competent installations, but is dragged down by multiple accounts of incorrect diagnoses, improper installations, and damage caused by technician negligence. The small number of positive reviews are largely older, brief, or generic, while the detailed negative reviews span from 2011 through mid-2024 and describe a consistent, systemic pattern of poor service. Read less