Overview of Company Customer Sentiment Analysis in May
D&T Plumbing has a small and aging review base, with only 4 reviews containing usable detail and the most recent substantive review dating to 2019. Professionalism scores moderately well — Dan is described as pleasant, committed, prompt, and knowledgeable across multiple reviews — but one review explicitly notes the crew 'just show up at the door and don't let you know they are coming,' which ... Read more
D&T Plumbing has a small and aging review base, with only 4 reviews containing usable detail and the most recent substantive review dating to 2019. Professionalism scores moderately well — Dan is described as pleasant, committed, prompt, and knowledgeable across multiple reviews — but one review explicitly notes the crew 'just show up at the door and don't let you know they are coming,' which is a communication concern. Pricing is described as fair and transparent in two reviews, with one reviewer noting the final bill came in under estimate, though it is not described as cheap. Project completion is the most concerning dimension: one reviewer explicitly states that D&T failed to have a required city inspection performed before burying a water main repair, and then failed to follow through on a promised $200 refund — a serious flag for accountability and regulatory compliance. Experience is generally positive based on the detailed 2019 and 2013 reviews, showing persistence and problem-solving ability, but the sample is too small to score with high confidence. Read less