Breakthrough Plumbing And Remodeling

Marc and A-Breakthrough Plumbing show a strongly split record across nearly 50 reviews spanning over a decade. Professionalism scores are dragged down significantly by multiple credible accounts of unprofessional behavior including swearing at employees in front of customers, aggressive and agitated conduct during pricing disputes, pressuring customers to leave positive reviews, and suggesting cas... Read more

Marc and A-Breakthrough Plumbing show a strongly split record across nearly 50 reviews spanning over a decade. Professionalism scores are dragged down significantly by multiple credible accounts of unprofessional behavior including swearing at employees in front of customers, aggressive and agitated conduct during pricing disputes, pressuring customers to leave positive reviews, and suggesting cash payments to avoid tax. Pricing is the weakest dimension: multiple independent reviewers explicitly state they were charged roughly double the going rate, and one reviewer confirmed this via a competing plumber's assessment of a receipt; the pattern of undisclosed price increases after work begins is a recurring complaint. Project completion is mixed — Marc demonstrates strong responsiveness and follow-through in many cases, but there are several serious failures including a leak that required four visits and was still not fixed, a dishwasher installation left unlevel and requiring a second contractor, and a bathroom remodel that had to be remediated by another company. Experience scores moderately, with many positive accounts of quick diagnosis and effective repairs, offset by documented cases of misdiagnosis, poor workmanship, and jobs requiring correction by other tradespeople. Read less