Ally Sewer & Drain

Ally Plumbing demonstrates strong overall performance across all four dimensions, with the majority of reviewers praising individual plumbers by name for their friendliness, punctuality, and technical competence. However, the score is meaningfully pulled down by a recurring pattern of scheduling and communication failures at the office level — including missed appointments, unreturned calls, inc... Read more

Ally Plumbing demonstrates strong overall performance across all four dimensions, with the majority of reviewers praising individual plumbers by name for their friendliness, punctuality, and technical competence. However, the score is meaningfully pulled down by a recurring pattern of scheduling and communication failures at the office level — including missed appointments, unreturned calls, inconsistent information given to customers, and hidden charges — which appear in at least 5 distinct reviews. Pricing is generally viewed as fair and competitive, but one review explicitly describes an undisclosed flat-rate charge and an unauthorized credit card charge, which significantly tempers the pricing score. Project completion is largely positive, with most jobs finished on-site and on time, though a handful of reviews describe incomplete follow-through, miscommunication about service capabilities, and one instance of a water heater not being turned back on before departure. Experience scores highest in confidence, with numerous reviewers specifically calling out plumbers' technical knowledge, honest assessments, and problem-solving ability. Read less