Express Septic Service

Express Septic demonstrates strong overall performance with particular strengths in technical expertise and experience (88/100), supported by consistent praise for knowledgeable technicians across 16 reviews. Professionalism scores 82/100 across 21 mentions, reflecting excellent customer service, friendliness, and responsiveness, though tempered by three negative reviews citing communication failu... Read more

Express Septic demonstrates strong overall performance with particular strengths in technical expertise and experience (88/100), supported by consistent praise for knowledgeable technicians across 16 reviews. Professionalism scores 82/100 across 21 mentions, reflecting excellent customer service, friendliness, and responsiveness, though tempered by three negative reviews citing communication failures and rudeness. Pricing is competitive and fair (85/100, 10 mentions), with customers consistently noting reasonable rates and transparent quotes. Project completion scores 78/100 (8 mentions) and is the weakest dimension, with documented instances of missed appointments, no-shows, and poor communication about scheduling windows, though actual work quality when completed is consistently praised. The company excels at technical problem-solving and customer education but struggles with operational reliability and communication consistency. Read less