Richards Plumbing Service

Richards Plumbing presents a genuinely mixed picture across all dimensions. On the positive side, many customers praise Steve's technical knowledge, fair pricing, and friendly demeanor, with several noting he solved problems other plumbers could not or charged far less than competitors. However, professionalism and project completion scores are significantly dragged down by a recurring and serious... Read more

Richards Plumbing presents a genuinely mixed picture across all dimensions. On the positive side, many customers praise Steve's technical knowledge, fair pricing, and friendly demeanor, with several noting he solved problems other plumbers could not or charged far less than competitors. However, professionalism and project completion scores are significantly dragged down by a recurring and serious pattern of no-shows, failure to call back, and at least one instance of hanging up on a customer — these are not isolated incidents and span multiple years. The pricing dimension scores well because the explicit mentions are almost uniformly positive, but the experience dimension is tempered by one clear case of misdiagnosis (wrong part installed, leak continued) and a two-hour charge for what a customer described as avoidable confusion. Overall, the contractor appears capable when engaged but has a reliability and follow-through problem that meaningfully undermines trust. Read less