Northwest Water Treatment

Northwest Water Treatment & Pump Service earns strong marks for technical knowledge and expertise, with multiple reviewers praising Lance and Tyler's deep understanding of water systems and their ability to explain complex issues clearly. Professionalism is generally positive — staff are frequently described as friendly, communicative, and thorough — but two notable negative reviews drag the s... Read more

Northwest Water Treatment & Pump Service earns strong marks for technical knowledge and expertise, with multiple reviewers praising Lance and Tyler's deep understanding of water systems and their ability to explain complex issues clearly. Professionalism is generally positive — staff are frequently described as friendly, communicative, and thorough — but two notable negative reviews drag the score down, citing poor communication, scheduling failures, and a customer feeling 'dropped' after $4,000 spent without resolution. Pricing is a mixed picture: several reviewers highlight fair and transparent quotes (one noting costs were roughly 1/4 of a competitor's bid), while the 2-star reviewer describes a billing amount that doubled from the original quote and an inflated service charge used to push them away. Project completion is similarly split — most jobs appear to be finished well and on time, but the 1-star review documents a 10-day closing delay caused by the company's failure to complete promised work, and the 2-star review describes two years of unresolved issues. The score reflects a company with genuine technical strengths but inconsistent follow-through and communication that has caused real harm to at least two customers. Read less