Family Plumbing and Heating

Both reviews describe catastrophic failures across all dimensions. Review 1 (Jan 2024) details a month-long tankless water heater installation with chronic lateness, unprofessional behavior (cigarette butts, burned door jam), improper vent installation causing roof leaks, missing structural bolts, system malfunction causing $2,400 in excess propane costs, and ultimately $3,000 in corrective work b... Read more

Both reviews describe catastrophic failures across all dimensions. Review 1 (Jan 2024) details a month-long tankless water heater installation with chronic lateness, unprofessional behavior (cigarette butts, burned door jam), improper vent installation causing roof leaks, missing structural bolts, system malfunction causing $2,400 in excess propane costs, and ultimately $3,000 in corrective work by another contractor. The contractor blamed the customer, claimed warranty voidance, and was found to have a suspended license and multiple violations. Review 2 (July 2022) reports incomplete work, incorrect installation, missing equipment, unconnected drain lines causing water damage, and required third-party remediation. Both reviews explicitly state the contractor failed to complete work properly and caused significant financial harm. Read less