Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed and largely negative review profile across only 3 reviews. Two of the three reviews describe serious failures: one technician arrived nearly an hour late, performed no meaningful work, and appeared unknowledgeable; another job resulted in the wrong product being installed (costing the customer a rebate), a leaking ventilation pipe post-installation, and complete ... Read more
This contractor has a deeply mixed and largely negative review profile across only 3 reviews. Two of the three reviews describe serious failures: one technician arrived nearly an hour late, performed no meaningful work, and appeared unknowledgeable; another job resulted in the wrong product being installed (costing the customer a rebate), a leaking ventilation pipe post-installation, and complete non-responsiveness to follow-up calls. The single positive review (4 stars, 2014) describes competent, timely, and polite work at a fair price, which prevents the score from bottoming out entirely. Project completion and professionalism scores are heavily dragged down by the two 1-star reviews, which describe abandoned or incomplete service and communication failures. With only 3 reviews spanning 2014–2015, this data is outdated and insufficient to draw reliable modern conclusions. Read less