Aquasense

Aquasense has a strong base of long-term loyal customers who consistently praise individual technicians — particularly Mitch, Dan, Felipe, Bart, Rob, and Erik — for punctuality, technical skill, and courteous communication. The experience and professionalism dimensions are well-supported by a large volume of detailed, specific reviews spanning over a decade. However, a meaningful and recurring... Read more

Aquasense has a strong base of long-term loyal customers who consistently praise individual technicians — particularly Mitch, Dan, Felipe, Bart, Rob, and Erik — for punctuality, technical skill, and courteous communication. The experience and professionalism dimensions are well-supported by a large volume of detailed, specific reviews spanning over a decade. However, a meaningful and recurring pattern of negative reviews drags scores down across all dimensions: multiple customers report unresponsive office/repair departments, missed or rescheduled appointments without notice, incomplete work left unresolved, and billing disputes including undisclosed charges. Project completion is notably impacted by several credible accounts of jobs left unfinished, follow-up calls ignored, and technicians failing to test work before leaving. Pricing scores moderately well overall but is tempered by a handful of complaints about high labor rates, surprise charges, and billing for work not performed. Read less