Smith & Keene Electric Service

Smith & Keene demonstrates strong professionalism and technical expertise, with many technicians praised for courtesy, knowledge, and communication. However, the company is significantly hampered by persistent pricing concerns—customers frequently report markups, hidden fees, and charges perceived as excessive—and critical project completion failures including warranty registration oversights,... Read more

Smith & Keene demonstrates strong professionalism and technical expertise, with many technicians praised for courtesy, knowledge, and communication. However, the company is significantly hampered by persistent pricing concerns—customers frequently report markups, hidden fees, and charges perceived as excessive—and critical project completion failures including warranty registration oversights, incomplete repairs requiring multiple callbacks, and delayed emergency response. Recent reviews (2025) are predominantly positive, but older reviews (2018–2022) reveal systemic issues with follow-through, parts availability, and customer service recovery. The WW Score reflects a company with capable individual technicians but organizational weaknesses in accountability and fair pricing. Read less