Russell’s Heating Cooling Plumbing & Electric

Russell's Heating, Cooling & American Mechanical shows significant inconsistency across all dimensions. While professionalism scores moderately well (68.5) with many positive mentions of courteous, knowledgeable technicians, this is severely undermined by critical failures in pricing (38.0) and project completion (52.0). The company exhibits a troubling pattern of aggressive upselling, inflated qu... Read more

Russell's Heating, Cooling & American Mechanical shows significant inconsistency across all dimensions. While professionalism scores moderately well (68.5) with many positive mentions of courteous, knowledgeable technicians, this is severely undermined by critical failures in pricing (38.0) and project completion (52.0). The company exhibits a troubling pattern of aggressive upselling, inflated quotes, and dishonest diagnostic practices—with multiple customers reporting $10k-$20k replacement recommendations that were later found unnecessary by second opinions. Project completion is hampered by extended wait times (7-8 days during peak season), incomplete work requiring callbacks, and poor follow-up communication. Experience ratings are mixed, with skilled individual technicians offset by installation errors, warranty disputes, and systemic quality control failures. Read less