RS Andrews

RS Andrews presents a deeply split profile: a large volume of recent 2025 reviews praise individual technicians as courteous, professional, knowledgeable, and communicative, driving relatively solid professionalism and experience scores. However, these positive signals are heavily counterbalanced by a persistent and recurring pattern of serious complaints spanning over a decade, including missed a... Read more

RS Andrews presents a deeply split profile: a large volume of recent 2025 reviews praise individual technicians as courteous, professional, knowledgeable, and communicative, driving relatively solid professionalism and experience scores. However, these positive signals are heavily counterbalanced by a persistent and recurring pattern of serious complaints spanning over a decade, including missed appointments, no-shows, failure to follow through on diagnostic reports, and management unresponsiveness. Pricing is the single most damaging dimension, with dozens of explicit complaints about extreme markups on parts (e.g., a $9.99 capacitor billed at $200, a $300 pump billed at $1,100+), bait-and-switch quoting, and unnecessary upselling — resulting in a very low price score. Project completion also suffers significantly, with multiple reviews describing botched installations requiring repeated callbacks, work left unfinished, failed city inspections, and units damaged during service calls. The overall WW Score of 62.1 reflects a company with capable individual technicians but systemic operational and pricing integrity problems that substantially undermine customer trust. Read less