Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed record across all dimensions. Positive reviews highlight responsive same-day service, professional technicians, and successful repairs, but these are largely from 2017–2022. The negative reviews — including one from March 2024 — describe serious failures: abandoned jobs without follow-up, deceptive behavior (pretending to add refrigerant without doing so), ... Read more
This contractor has a deeply mixed record across all dimensions. Positive reviews highlight responsive same-day service, professional technicians, and successful repairs, but these are largely from 2017–2022. The negative reviews — including one from March 2024 — describe serious failures: abandoned jobs without follow-up, deceptive behavior (pretending to add refrigerant without doing so), ignoring callbacks from vulnerable customers, and avoidance of difficult work. Professionalism and project completion scores are dragged down significantly by multiple credible accounts of non-communication, ghosting, and incomplete work. The most recent review (2024) is a 1-star complaint about an elderly disabled woman being left without heat with no follow-up, which is a serious red flag for current service quality. Read less