Philbrick Heating, Cooling, Plumbing & Electrical

Philbrick earns strong marks for professionalism and technical experience across a large volume of reviews, with dozens of customers praising courteous, knowledgeable technicians by name and noting on-time arrivals and thorough work. However, pricing is a significant and recurring concern: multiple reviewers across different years explicitly flagged non-itemized invoices, a $90 dispatch fee, and c... Read more

Philbrick earns strong marks for professionalism and technical experience across a large volume of reviews, with dozens of customers praising courteous, knowledgeable technicians by name and noting on-time arrivals and thorough work. However, pricing is a significant and recurring concern: multiple reviewers across different years explicitly flagged non-itemized invoices, a $90 dispatch fee, and charges they believed were excessive relative to parts and labor — pulling the pricing score well below average. Project completion is mixed: the majority of jobs were finished satisfactorily, but several serious complaints describe abandoned or incomplete work, a contract not fulfilled, a three-week delay on a simple repair, and a warranty dispute that escalated to a collections threat. The overall WW Score of 74.2 reflects a company with genuine technical strengths and loyal long-term customers, offset by consistent pricing transparency issues and a meaningful minority of serious project completion failures. Read less