Norfolk Plumbing

Norfolk Plumbing earns strong marks for professionalism and experience across a large volume of reviews, with dozens of customers praising courteous, knowledgeable technicians who arrive on time and communicate clearly. However, the professionalism score is meaningfully dragged down by a recurring pattern of rude office/dispatch staff (multiple reviews specifically naming 'Lisa'), at least one rep... Read more

Norfolk Plumbing earns strong marks for professionalism and experience across a large volume of reviews, with dozens of customers praising courteous, knowledgeable technicians who arrive on time and communicate clearly. However, the professionalism score is meaningfully dragged down by a recurring pattern of rude office/dispatch staff (multiple reviews specifically naming 'Lisa'), at least one report of technicians arriving smelling of marijuana, and a commercial job complaint about unprofessional crew behavior. Pricing is the weakest dimension: while many older reviews cite fair or reasonable rates, multiple recent and mid-period reviews explicitly describe prices as 'outrageous,' and one detailed 2025 review describes being charged more for a dishwasher install than the appliance itself with no transparent itemized billing. Project completion is solid overall but is penalized by several documented cases of repeat callbacks for the same unresolved issue, one instance of abandoned follow-up (no estimate ever delivered, no callback), and a 2023 case where a misdiagnosis cost the customer $300 with no resolution until they hired a competitor. The experience score reflects genuinely skilled workmanship praised across many reviews, tempered by a handful of cases involving poor initial diagnosis, faulty installations requiring multiple return visits, and one detailed account of pipes cut too short that failed years later. Read less