Mr. Rooter Plumbing of Williamsburg

Mr. Rooter of Williamsburg earns strong marks for professionalism and experience, with dozens of reviewers praising courteous, knowledgeable technicians by name and noting thorough, skilled workmanship across a wide range of plumbing jobs. Project completion is generally solid, with most jobs finished same-day or as promised, though a handful of reviews cite delays, rescheduling failures, and one ... Read more

Mr. Rooter of Williamsburg earns strong marks for professionalism and experience, with dozens of reviewers praising courteous, knowledgeable technicians by name and noting thorough, skilled workmanship across a wide range of plumbing jobs. Project completion is generally solid, with most jobs finished same-day or as promised, though a handful of reviews cite delays, rescheduling failures, and one instance of damage to a customer's bathroom that was not fully remediated. The most significant drag on the overall score is pricing: multiple reviewers across several years explicitly describe charges as excessive, non-transparent, or far above competitor quotes, including complaints about task-based billing with no itemization, a non-refundable assessment fee, and charges for work quality that did not meet expectations. The pricing concern is consistent enough across time periods to be treated as a structural pattern rather than isolated incidents. Read less