Mr. Rooter Plumbing of Virginia Beach

Mr. Rooter Plumbing of Virginia Beach scores strongly on professionalism and experience, with the vast majority of reviewers praising courteous, knowledgeable, and communicative technicians — particularly named individuals like Zane, Ryan, Brian, Sam, and Dakota. Project completion is generally solid, with same-day and next-day service frequently cited, though a meaningful cluster of negative re... Read more

Mr. Rooter Plumbing of Virginia Beach scores strongly on professionalism and experience, with the vast majority of reviewers praising courteous, knowledgeable, and communicative technicians — particularly named individuals like Zane, Ryan, Brian, Sam, and Dakota. Project completion is generally solid, with same-day and next-day service frequently cited, though a meaningful cluster of negative reviews describes incomplete work, return visits required, and at least two no-call/no-show incidents that significantly weigh down this dimension. The most damaging dimension is pricing, which is the single most consistent complaint across the review set: multiple reviewers across multiple years describe charges of $475–$683 for under 30 minutes of work, flat-rate billing perceived as deceptive, and quotes dramatically higher than competitors — dragging the pricing score down substantially. The overall WW Score of 76.4 reflects a company with genuinely skilled and personable technicians operating under a pricing model that a significant minority of customers find exploitative or opaque. Read less