Mason & Son Plumbing & Heating

Mason & Son Plumbing and Heating demonstrates strong overall performance across all dimensions, with particular strengths in professionalism (87.5) and technical expertise (88.0). The company excels at punctuality, courteous communication, and knowledgeable problem-solving, as evidenced by multiple reviews praising technician responsiveness and diagnostic ability. Pricing is consistently described... Read more

Mason & Son Plumbing and Heating demonstrates strong overall performance across all dimensions, with particular strengths in professionalism (87.5) and technical expertise (88.0). The company excels at punctuality, courteous communication, and knowledgeable problem-solving, as evidenced by multiple reviews praising technician responsiveness and diagnostic ability. Pricing is consistently described as fair and competitive (85.0), with several customers noting costs significantly below initial expectations. However, project completion scores lower (78.0) due to two significant negative reviews documenting scheduling failures, billing disputes, and organizational issues that contradict the predominantly positive feedback. The company's track record spans over a decade with mostly satisfied long-term customers, though recent years show occasional service lapses. Read less