Jim Bertolino & Son Plumbing and Drain Service

Jim Bertolino demonstrates strong professionalism, technical expertise, and project completion across most reviews, with consistent praise for responsiveness, communication, and workmanship quality. However, pricing emerges as a significant weakness, with multiple reviews explicitly criticizing high costs, inflated estimates, and unfavorable comparisons to competitors. While 9 of 16 reviews mentio... Read more

Jim Bertolino demonstrates strong professionalism, technical expertise, and project completion across most reviews, with consistent praise for responsiveness, communication, and workmanship quality. However, pricing emerges as a significant weakness, with multiple reviews explicitly criticizing high costs, inflated estimates, and unfavorable comparisons to competitors. While 9 of 16 reviews mention pricing concerns (ranging from overcharges to estimates 3-6x higher than alternatives), positive reviews emphasize honesty and transparency. The WW Score of 74.8 reflects solid execution and professionalism offset by legitimate pricing objections that recur across different customer experiences. Read less