Craig Plumbing Company

Craig Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily flagged area: multiple reviews explicitly cite poor communication, failure to return calls, and proceeding with work without customer authorization — serious concerns that drag the score down significantly despite several positive mentions of punctuality and respectful technicians. Pric... Read more

Craig Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily flagged area: multiple reviews explicitly cite poor communication, failure to return calls, and proceeding with work without customer authorization — serious concerns that drag the score down significantly despite several positive mentions of punctuality and respectful technicians. Pricing is generally viewed favorably by those who mention it, with several reviewers noting fair or lower-than-expected costs, though one reviewer felt blindsided by a $195 charge for a 5-minute job with no prior communication. Project completion is a major concern: one review explicitly describes an abandoned, incomplete job with an uncovered hole, unpaid follow-through, and total non-response from the company — a severe flag that substantially lowers this dimension. Experience scores moderately well, with multiple reviewers praising technician skill, thoroughness, and problem-solving, though one review alleges corner-cutting and another raises a theft concern. The overall WW Score reflects a contractor with genuine capability but serious and recurring operational and communication failures. Read less