Brown Plumbing & Septic

Professionalism is the most-mentioned dimension and tells a deeply mixed story: field technicians (Jacob, Stephen, Guy) are consistently praised for politeness, patience, and clear communication, but the owner and receptionist have generated multiple serious complaints about rudeness, dismissiveness, and even hanging up on customers. Pricing drew a significant negative review — one customer repo... Read more

Professionalism is the most-mentioned dimension and tells a deeply mixed story: field technicians (Jacob, Stephen, Guy) are consistently praised for politeness, patience, and clear communication, but the owner and receptionist have generated multiple serious complaints about rudeness, dismissiveness, and even hanging up on customers. Pricing drew a significant negative review — one customer reported being quoted $700 for a job they completed for $350, plus a $125 service fee — offset only by one older review calling pricing reasonable, resulting in a low pricing score. Project completion scores moderately, with several reviews confirming jobs were completed and same-day or next-morning service was honored, though the small sample limits confidence. Experience scores modestly positive based on field technicians demonstrating knowledge and willingness to explain work, but the limited mention count keeps confidence conservative. Read less