Atlantic Heating and Cooling

Atlantic Heating and Cooling presents a mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is dragged down significantly by multiple explicit complaints about no-shows, failure to return calls, rude staff interactions, and a tech refusing to troubleshoot — offsetting the genuine praise for courteous and prompt service in several positive revi... Read more

Atlantic Heating and Cooling presents a mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is dragged down significantly by multiple explicit complaints about no-shows, failure to return calls, rude staff interactions, and a tech refusing to troubleshoot — offsetting the genuine praise for courteous and prompt service in several positive reviews. Project completion is similarly split: positive reviews highlight timely arrivals and thorough follow-through (including a maintenance contract customer with years of good service), while negative reviews describe canceled appointments, abandoned jobs, lost estimates, and a prepaid annual service that was never fully delivered. Pricing drew notable criticism, including a charge of $95 for five minutes of non-work and a billing dispute where instructions were ignored and staff became hostile. Experience scores moderately well, with several reviewers praising knowledgeable and skilled technicians, though one review explicitly cited installation of substandard equipment that failed over time. Read less