Overview of Company Customer Sentiment Analysis in May
ASAP Construction presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by two serious complaints: one reviewer describes being ignored entirely (no-show, no callback), and another details a contractor who became unreachable until legal action was threatened and was found to be unlicensed — a critical red flag. Positive professionalism ... Read more
ASAP Construction presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by two serious complaints: one reviewer describes being ignored entirely (no-show, no callback), and another details a contractor who became unreachable until legal action was threatened and was found to be unlicensed — a critical red flag. Positive professionalism mentions (punctuality, communication, hands-on ownership) exist but are largely from older reviews. Project completion is a major concern: two reviews explicitly describe unfinished work, one involving a job abandoned after a year with money taken for work never started, and another where cleanup was skipped after final payment was collected. Pricing is also problematic, with one reviewer citing repeated price increases beyond the original quote and another describing an $8,000 job being dismissed as too small. Experience scores are modestly positive where mentioned, with some reviewers praising quality workmanship, but these positives are undermined by the severity of the negative outcomes reported. Read less