American Leak Detection of Southern Virginia

The majority of reviews are positive and describe technicians who arrived on time, communicated clearly, and completed leak detection work competently. However, two significant negative reviews — one from 2023 and one from 2018 — describe serious failures: a missed sewage leak that resulted in a customer paying $430 for an incorrect diagnosis, and a technician who could not identify a leak sou... Read more

The majority of reviews are positive and describe technicians who arrived on time, communicated clearly, and completed leak detection work competently. However, two significant negative reviews — one from 2023 and one from 2018 — describe serious failures: a missed sewage leak that resulted in a customer paying $430 for an incorrect diagnosis, and a technician who could not identify a leak source and failed to provide a written report. These failures meaningfully drag down scores across all dimensions, particularly project completion and experience. The 2023 negative review is the most recent and most heavily weighted, describing a technician who was dismissive of the customer's concerns and produced a written statement that was later proven wrong. The bulk of positive reviews are older (2009–2015), which reduces their reliability as indicators of current service quality. Read less