Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed and concerning review profile across only 3 reviews spanning 2013 to 2019. Professionalism is split: one reviewer praised prompt arrival and efficient communication, while two others described poor service and lack of follow-through. Project completion is a significant concern, with two of three reviews explicitly stating the job was not completed properly or at ... Read more
This contractor has a deeply mixed and concerning review profile across only 3 reviews spanning 2013 to 2019. Professionalism is split: one reviewer praised prompt arrival and efficient communication, while two others described poor service and lack of follow-through. Project completion is a significant concern, with two of three reviews explicitly stating the job was not completed properly or at all — one reviewer had to clean up the worker's mess, and another reported the core issue was never fixed. Pricing drew direct criticism, with one reviewer calling the prices excessive and another flagging a $100 charge for a screw that did not resolve the problem, suggesting a lack of transparency or value. Experience scores low-to-moderate given one clearly competent water heater replacement but two instances of apparent diagnostic or workmanship failure. Read less