Wilbur R Drewry Electrical & Plumbing Contractor

This single review describes severe failures across all dimensions: unprofessional manager conduct and dismissive communication, excessive billing practices with inflated hours and travel time charges, incomplete work requiring a second contractor to finish the job, and inefficient troubleshooting that took significantly longer than a competitor. The customer was charged $1005.75 for work that ano... Read more

This single review describes severe failures across all dimensions: unprofessional manager conduct and dismissive communication, excessive billing practices with inflated hours and travel time charges, incomplete work requiring a second contractor to finish the job, and inefficient troubleshooting that took significantly longer than a competitor. The customer was charged $1005.75 for work that another company completed for nearly half the cost. However, a WW Score cannot be reliably calculated from a single review, as one customer's experience—even if detailed—does not provide sufficient evidence of consistent contractor performance. Read less