Robinson’s Plumbing Service

Robinson's Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: while several reviewers praise specific technicians as courteous, responsive, and timely, multiple reviews document serious failures including a no-show without notification, a technician smelling of alcohol, discriminatory treatment of a customer, and a pattern of verba... Read more

Robinson's Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: while several reviewers praise specific technicians as courteous, responsive, and timely, multiple reviews document serious failures including a no-show without notification, a technician smelling of alcohol, discriminatory treatment of a customer, and a pattern of verbal commitments not honored by office staff. Pricing is the weakest dimension, with numerous reviewers explicitly calling out high charges, undisclosed trip fees, layered assessment charges, and a $300 bill for a simple toilet repair — though a small number of reviewers found pricing fair or reasonable. Project completion is similarly split: some jobs were completed quickly and correctly, but multiple reviews describe abandoned work, unfinished repairs, damage to property left unaddressed, and a refusal to return to complete jobs. Experience scores moderately higher, as several reviewers praised specific technicians for strong diagnostic and repair skills, though the tub installation shortcut and the misdiagnosed blown fuse as a wiring problem undercut confidence in consistent workmanship quality. Read less