R.J. Tilley Plumbing & Remodeling

RJ Tilley earns strong praise for individual technicians — particularly David and Tony — who are repeatedly described as professional, knowledgeable, and thorough. However, professionalism is meaningfully dragged down by multiple documented failures: a no-show pattern across several reviews, an appointment window missed without notification, an unprofessional showroom designer, and a serious i... Read more

RJ Tilley earns strong praise for individual technicians — particularly David and Tony — who are repeatedly described as professional, knowledgeable, and thorough. However, professionalism is meaningfully dragged down by multiple documented failures: a no-show pattern across several reviews, an appointment window missed without notification, an unprofessional showroom designer, and a serious insurance dispute following a company-caused flood. Pricing is the weakest dimension, with multiple reviewers explicitly citing overcharging, a $18,000 shower quote described by a contractor as worth $6k-$7k, charges for unprepared technicians driving to supply stores, and a $125 charge for a 5-minute fix. Project completion is mixed — several jobs were completed well and on time, but recurring issues with technicians arriving without parts, jobs taking far longer than expected, and at least one review citing a month-long delay undermine confidence. Experience scores moderately well based on specific praise for skilled workmanship, but is tempered by one technician who admitted he had never seen a valve before and left without fixing it. Read less