Overview of Company Customer Sentiment Analysis in May
Purgason Plumbing receives consistently positive feedback across professionalism, pricing, and workmanship, with multiple reviewers praising responsiveness, courteous behavior, fair pricing, and quality work. The owner Brent is specifically called out as responsive and hands-on, and several reviews note jobs were completed on time and at the quoted price. However, one credible 1-star review from 2... Read more
Purgason Plumbing receives consistently positive feedback across professionalism, pricing, and workmanship, with multiple reviewers praising responsiveness, courteous behavior, fair pricing, and quality work. The owner Brent is specifically called out as responsive and hands-on, and several reviews note jobs were completed on time and at the quoted price. However, one credible 1-star review from 2021 describes a serious failure: a $175 diagnostic fee was charged and then the contractor did not show up or call for the scheduled work, which is a significant project completion and professionalism concern. This single negative review meaningfully drags down scores in both professionalism and project completion dimensions, as the allegation involves a no-show and potential financial misconduct. Additionally, the majority of reviews are from 2017–2022, with only two reviews from the past 12 months, limiting confidence in how current the positive pattern is. Read less