Overview of Company Customer Sentiment Analysis in May
Both available reviews are severely negative and describe serious failures across multiple dimensions. The first review states that two of three assigned tasks were left incomplete and the customer lost a significant sum of money, ultimately requiring a different contractor. The second review is an extensively detailed account of negligence: the contractor broke equipment inside the customer's wat... Read more
Both available reviews are severely negative and describe serious failures across multiple dimensions. The first review states that two of three assigned tasks were left incomplete and the customer lost a significant sum of money, ultimately requiring a different contractor. The second review is an extensively detailed account of negligence: the contractor broke equipment inside the customer's water line, left the home in an unsafe and unsanitary condition (open drain, feces on floor, toilet uninstalled), made promises to return that were never honored, and ignored all follow-up calls — ultimately resulting in flooding, sewage backup, and property damage. Communication, follow-through, workmanship, and professionalism all received explicit negative mentions. No pricing information was referenced in either review, so that dimension cannot be scored. Read less