Mr. Rooter Plumbing of Richmond, VA

Mr. Rooter of Richmond scores well on professionalism, with a large number of reviewers explicitly praising punctuality, courteous technicians, shoe covers, cleanup, and communication — these positives are consistent across many years of reviews. Project completion is generally strong, with most jobs described as fully resolved, though a meaningful minority of negative reviews cite misdiagnosis,... Read more

Mr. Rooter of Richmond scores well on professionalism, with a large number of reviewers explicitly praising punctuality, courteous technicians, shoe covers, cleanup, and communication — these positives are consistent across many years of reviews. Project completion is generally strong, with most jobs described as fully resolved, though a meaningful minority of negative reviews cite misdiagnosis, incomplete work, or jobs left worse than found. Experience scores are solid overall but are dragged down by several credible accounts of misdiagnosis and upselling without attempting simpler solutions first. Pricing is the weakest dimension by a significant margin: multiple detailed negative reviews across different years describe charges perceived as grossly disproportionate to the work performed, lack of upfront pricing transparency, and at least one alleged attempt at an under-the-table scam — these are not isolated incidents and represent a persistent pattern. Read less