Michael & Son Services Richmond

Michael and Son presents a deeply split profile: individual technicians are frequently praised for professionalism, friendliness, punctuality, and knowledge, which drives the professionalism and experience scores into moderate-positive territory. However, pricing is the single most damaging dimension — dozens of reviews explicitly describe quotes that were 2x to 5x competitor prices, hidden fees... Read more

Michael and Son presents a deeply split profile: individual technicians are frequently praised for professionalism, friendliness, punctuality, and knowledge, which drives the professionalism and experience scores into moderate-positive territory. However, pricing is the single most damaging dimension — dozens of reviews explicitly describe quotes that were 2x to 5x competitor prices, hidden fees, refusal to itemize labor, and aggressive upselling tactics, resulting in one of the lowest pricing scores possible. Project completion is also significantly impaired by a substantial number of reviews describing abandoned work, repeat visits that failed to fix the original problem, no-shows, and jobs left incomplete for weeks or months. The experience dimension is buoyed by many competent technicians but dragged down by multiple accounts of misdiagnosis, incorrect repairs, and technicians unfamiliar with the equipment they were servicing. The overall WW Score of 58.2 reflects a company with genuine talent at the individual technician level but systemic failures in pricing integrity, job follow-through, and quality control. Read less