Michael & Son Services Charlottesville

Michael and Son Services presents a deeply split picture across its review base. Individual technicians — including Isaac, Caleb, Nathan, Brian, Kevin, Russell, and Caderious — are frequently praised for professionalism, courtesy, punctuality, and technical knowledge, driving relatively strong scores in professionalism and experience. However, pricing is a persistent and serious concern across... Read more

Michael and Son Services presents a deeply split picture across its review base. Individual technicians — including Isaac, Caleb, Nathan, Brian, Kevin, Russell, and Caderious — are frequently praised for professionalism, courtesy, punctuality, and technical knowledge, driving relatively strong scores in professionalism and experience. However, pricing is a persistent and serious concern across dozens of reviews spanning multiple years, with customers repeatedly reporting quotes 2x to 5x higher than competitors for identical work, hidden or undisclosed fees, and pressure-selling tactics that significantly drag down the pricing dimension. Project completion is mixed: many jobs are completed well and on time, but there are notable failures including no-shows, abandoned work, repeat service calls for the same unresolved issue, and at least one case of serious property damage from a faulty installation that the company refused to cover. The volume of recent reviews (2025) skews heavily positive and shows strong signs of duplication, which has been flagged and factored into confidence assessment. Read less