Kelleher HVAC

Kelleher demonstrates solid technical expertise and generally professional field staff, with many customers praising technician punctuality, politeness, and skill. However, the company is significantly hampered by inconsistent project completion (failed follow-ups, incomplete repairs requiring callbacks, billing disputes), aggressive pricing practices (markups on materials, charging for multiple t... Read more

Kelleher demonstrates solid technical expertise and generally professional field staff, with many customers praising technician punctuality, politeness, and skill. However, the company is significantly hampered by inconsistent project completion (failed follow-ups, incomplete repairs requiring callbacks, billing disputes), aggressive pricing practices (markups on materials, charging for multiple trips that could consolidate), and deteriorating customer service responsiveness. While long-term loyal customers speak highly of the company's reliability and the Kelleher family's personal involvement, recent reviews (2014–2024) reveal a troubling pattern of billing issues, poor communication, and service failures that suggest operational decline. The company's reputation appears to rest on historical goodwill rather than current performance. Read less