Empire Plumbing of VA

Empire Plumbing demonstrates severe and consistent deficiencies across all measured dimensions. The company exhibits critical failures in professionalism, with 20 reviews documenting no-shows, missed appointments, poor communication, rude staff, and unresponsiveness to callbacks. Project completion is the most damaging dimension, with 22 reviews detailing incomplete work, multiple failed visits, a... Read more

Empire Plumbing demonstrates severe and consistent deficiencies across all measured dimensions. The company exhibits critical failures in professionalism, with 20 reviews documenting no-shows, missed appointments, poor communication, rude staff, and unresponsiveness to callbacks. Project completion is the most damaging dimension, with 22 reviews detailing incomplete work, multiple failed visits, abandoned jobs, and failure to honor commitments. Pricing concerns appear in 8 reviews, revealing dishonest billing practices, unauthorized charges, and misrepresentation to warranty companies. Experience scores reflect poor workmanship, misdiagnosis, code violations, and unsafe installations. Only 3 positive reviews exist among 25 total, and these are significantly outweighed by overwhelming negative evidence spanning from 2012 to 2019. Read less