D L Jones Plumbing

DL Jones Plumbing presents a mixed picture across reviews. Professionalism receives the most mentions and is generally positive — multiple reviewers praise punctuality, courtesy, and communication — but is significantly dragged down by one detailed 1-star account describing poor customer service, a no-show appointment, and dismissive staff. Pricing is the weakest dimension, with two explicit c... Read more

DL Jones Plumbing presents a mixed picture across reviews. Professionalism receives the most mentions and is generally positive — multiple reviewers praise punctuality, courtesy, and communication — but is significantly dragged down by one detailed 1-star account describing poor customer service, a no-show appointment, and dismissive staff. Pricing is the weakest dimension, with two explicit complaints about overcharging ($125 labor for a flapper, a $5 COVID fee, and repeated charges for the same unresolved issue), partially offset by one reviewer calling rates 'extremely affordable.' Project completion is a concern: the detailed 1-star review describes a recurring problem that was never resolved, an appointment that was canceled without notice, and a refund issued in lieu of a fix — all serious red flags. Experience scores moderately, with positive mentions of technical knowledge and problem-solving in older reviews, but the repeated failure to fix the same ballcock valve undermines confidence in workmanship quality. Read less