Carroll Plumbing & Heating

Carroll Plumbing and Heating earns strong marks for professionalism and responsiveness, with dozens of reviewers praising punctuality, friendly technicians, clear communication, and willingness to respond to emergencies including holidays and late nights. Technical experience is generally well-regarded, particularly for complex HVAC and boiler installations, though a meaningful minority of reviews... Read more

Carroll Plumbing and Heating earns strong marks for professionalism and responsiveness, with dozens of reviewers praising punctuality, friendly technicians, clear communication, and willingness to respond to emergencies including holidays and late nights. Technical experience is generally well-regarded, particularly for complex HVAC and boiler installations, though a meaningful minority of reviews describe repeated service failures, misdiagnoses, and work that required multiple return visits to correct. Project completion is solid overall but is dragged down by several notable incidents including a flooded basement after incorrect sealing, a sewer job abandoned without resolution, and an HVAC system where a leak went undetected across three visits. Pricing is the weakest dimension by a significant margin, with a substantial number of reviewers explicitly citing overcharging, opaque flat-rate billing, inflated labor hours, inconsistent quoted versus billed rates, and a $3,000 quote that was far above competitors — though a roughly equal number found pricing fair or competitive, and management did resolve some billing disputes when pressed. Read less