Capital Home Improvements

This contractor's review set is deeply divided between two strongly negative and two strongly positive reviews, making a reliable assessment difficult. The negative reviews describe serious professionalism failures: ghosting clients after initial contact, ignoring calls and emails, and failing to return a customer's property — all of which heavily drag down the professionalism and project comple... Read more

This contractor's review set is deeply divided between two strongly negative and two strongly positive reviews, making a reliable assessment difficult. The negative reviews describe serious professionalism failures: ghosting clients after initial contact, ignoring calls and emails, and failing to return a customer's property — all of which heavily drag down the professionalism and project completion scores. The positive reviews praise speed, quality, and pricing, but they are generic in nature and lack specific detail, raising authenticity concerns. The BBB fraud flag mentioned in one review is a significant red flag that further undermines confidence in this contractor's integrity. Given the small sample size and the severity of the negative experiences described, scores are held conservative throughout. Read less