Overview of Company Customer Sentiment Analysis in May
All three reviews are negative and paint a deeply concerning picture of this contractor. Professionalism is severely damaged by reports of an employee becoming defensive and hanging up on a customer, refusing to provide receipts, failing to follow up for over two weeks, and demanding cash payment with no license number provided. Pricing is flagged as predatory, with one review detailing a faucet m... Read more
All three reviews are negative and paint a deeply concerning picture of this contractor. Professionalism is severely damaged by reports of an employee becoming defensive and hanging up on a customer, refusing to provide receipts, failing to follow up for over two weeks, and demanding cash payment with no license number provided. Pricing is flagged as predatory, with one review detailing a faucet marked up from $89 to over $400 with no upfront estimate given, and another warning of a surprisingly high cash-only bill. Project completion is also poor, with one customer never receiving a callback and having to hire a different plumber entirely. The only marginally positive note is that the business owner 'Charlie' was described as personally pleasant in a prior engagement, but this does little to offset the pattern of serious misconduct documented across all three reviews. Read less