Benjamin Franklin Plumbing of West Richmond

The three reviews present a sharply divided picture. The 1-star review from 2024 is highly detailed and damaging, describing a technician (Matt) who refused to attempt the actual requested service, fabricated excuses, and aggressively pushed an unnecessary $3,470 upsell — a serious failure across professionalism, project completion, experience, and pricing. The 5-star review from 2024 (Walter) i... Read more

The three reviews present a sharply divided picture. The 1-star review from 2024 is highly detailed and damaging, describing a technician (Matt) who refused to attempt the actual requested service, fabricated excuses, and aggressively pushed an unnecessary $3,470 upsell — a serious failure across professionalism, project completion, experience, and pricing. The 5-star review from 2024 (Walter) is genuinely positive and specific, praising honesty, transparency, and professionalism. The third 5-star review is from 2021 and, while enthusiastic, lacks technical detail and is now over three years old. The negative review's specificity and recency weigh heavily on the overall score, pulling all dimensions down from what the positive reviews alone might suggest. Read less