Automatic Climate

Automatic Climate presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple explicit complaints about rude staff, a technician refusing to wear a mask, discriminatory behavior, and a pattern of harassing billing practices — despite several positive reviews praising polite and attentive technicians like Sean, Matt, Taylor, Derek,... Read more

Automatic Climate presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple explicit complaints about rude staff, a technician refusing to wear a mask, discriminatory behavior, and a pattern of harassing billing practices — despite several positive reviews praising polite and attentive technicians like Sean, Matt, Taylor, Derek, and Josh. Pricing is the weakest dimension, with multiple reviewers citing dramatically inflated quotes (R410A quoted at $1,700 vs. a competitor's $700, a fan motor job billed at $733 with no parts/labor breakdown, and a $2,000 quote vs. a competitor's $400 for the same repair), alongside a bait-and-switch complaint and allegations of unnecessary furnace replacement upselling. Project completion scores are moderate — several reviews confirm work was completed satisfactorily and on time, but one review describes $7,000 in water damage caused by a technician with a slow and indifferent company response, and the bait-and-switch review describes a service visit that did not deliver what was requested. Experience scores are similarly mixed, with positive reviews praising knowledgeable technicians who solved difficult problems, but negative reviews describing a technician who could not diagnose an issue and another who allegedly pushed unnecessary furnace replacements. Read less