Cassidy’s Plumbing & Septic

Cassidy's Plumbing has a deeply troubled track record across nearly all dimensions analyzed. Professionalism is the most heavily penalized dimension: the overwhelming majority of reviews describe repeated no-shows, last-minute cancellations, unreachable customer service, and dismissive or rude office staff — with only a small handful of positive interactions noted. Project completion is similarl... Read more

Cassidy's Plumbing has a deeply troubled track record across nearly all dimensions analyzed. Professionalism is the most heavily penalized dimension: the overwhelming majority of reviews describe repeated no-shows, last-minute cancellations, unreachable customer service, and dismissive or rude office staff — with only a small handful of positive interactions noted. Project completion is similarly alarming, with multiple reviews describing abandoned jobs, unresolved leaks left running for days, and zero follow-through on damage caused to a customer's property. Experience scores are mixed: a few reviews praise fast, skilled workmanship, but others describe technicians unable to locate leaks, misdiagnosing problems, and leaving work incomplete. Pricing is the one relative bright spot, with several reviewers noting competitive or affordable rates, though this is undermined by the poor quality and reliability of the work delivered. The majority of reviews are from 2015–2022, with the most recent being from mid-2022, meaning there is no data from the past 12 months to indicate whether performance has improved. Read less