A Hampton Roads Plumbing

Professionalism is the most heavily penalized dimension, with multiple reviews citing no-shows without notice, failure to return calls including during an emergency, rude workers, and unauthorized work performed without customer consent. Project completion is similarly troubled — a leak was made worse after service, a sewer emergency went unresolved due to non-responsiveness, and a no-show appoi... Read more

Professionalism is the most heavily penalized dimension, with multiple reviews citing no-shows without notice, failure to return calls including during an emergency, rude workers, and unauthorized work performed without customer consent. Project completion is similarly troubled — a leak was made worse after service, a sewer emergency went unresolved due to non-responsiveness, and a no-show appointment was never fulfilled. On the positive side, a small number of reviews do praise timely arrival, courteous behavior, and successful resolution of plumbing issues, which prevents scores from bottoming out entirely. Pricing received a poor score due to one explicit complaint about an unauthorized $250 charge and an additional $125 fee to reverse it, with no offsetting positive pricing mentions. Technical experience scores moderately, as the few positive reviews do credit the plumbers themselves with skill and accurate diagnosis, even when the surrounding service experience was poor. Read less