Michael & Son Services Hampton

Pricing is the most severely damaged dimension, with multiple reviewers citing dramatically inflated quotes — including an $1,800 installation quote for a job completed elsewhere for $200, and a $689 repair quote for a $400 appliance. Professionalism scores are mixed: individual technicians (Micah, Ashley) received praise for punctuality and friendliness, but management responsiveness and a doub... Read more

Pricing is the most severely damaged dimension, with multiple reviewers citing dramatically inflated quotes — including an $1,800 installation quote for a job completed elsewhere for $200, and a $689 repair quote for a $400 appliance. Professionalism scores are mixed: individual technicians (Micah, Ashley) received praise for punctuality and friendliness, but management responsiveness and a double-billing incident dragged the score down significantly. Project completion is a serious concern, as one technician missed a critical root cause (burning wires) that nearly caused a house fire, and a customer was double-charged with no apology or follow-up. Experience is similarly undermined by the missed diagnosis on the water heater and the failure to check a basic thermal reset button before recommending expensive repairs. The few positive reviews are brief and lack specific detail, while the negative reviews are detailed and credible. Read less